Managing the customer part of businesses through Zoho Desk allows users the efficiency of the digital realm in maintaining the customer service and all related aspects. Furthermore, increasing agent productivity and keeping the customer service department in check are also highlights of the said suite. When wanting to scale the characteristics of the Zoho Desk environment and achieve connectivity to a database environment, users can rely on ODBD Driver for Zoho Desk.

This solution was created in order to allow users to deploy enterprise-level features for an ODBC to Zoho Desk connection. It will enable one to perform tasks such as reporting and analyzing, as well as deploying tools for BI and ETL. All the standard API functions present on the Zoho Desk environment are also supported.

No additional software is required for the deployment of ODBD Driver for Zoho Desk and users can perform silent installs, with OEM licenses, which can increase efficiency, especially in large organizations with multiple machines.

Lastly, the driver provides full support for the common ODBC interface, with accessibility for API functions and specific data types, as well as dedicated support for Advanced Connection String parameters, for enabling desktop and web applications to connect to the Zoho Desk environment.